What To Do About Voices
By Dean Schlecht
Hearing voices that others cannot hear is one of the most puzzling and disturbing aspects of mental illness. The standard psychiatric response to this phenomenon has been less than helpful. The current general psychiatric consensus is that voices are a hallucinatory aspect of psychosis. The common assumption is that the voices should be drugged into oblivion, or failing that, ignored and/or resisted by both client and therapist. Any consideration that the voices might have something important to say is considered naive and destructive since it is assumed that this would potentially exacerbate an already troubling pathology. A new perspective grounded in clients’ own experience of voices contradicts this professional stance, and has led to improved therapeutic outcomes with less dependence upon antipsychotic medications than traditional psychiatric practice. A group for voice hearers reported in the New Therapist that was based upon a willingness to acknowledge the voices and learn from them “reduced anxiety, depression and voice hearing, and in the long term three members of the group stopped hearing voices and returned to work.” (Coupland, 2005)
The traditional reaction of the psychiatric community to voices reflects a cultural assumption that “hearing voices” is a bizarre experience that sets the hearer apart from the community of “normal” people. This assumption is usually shared by the hearers themselves who often feel a need to hide this experience from others, if possible, and consider themselves to be abnormal and crazy because of it. Because of their shame for having voices and the impact of the voices themselves, many who hear voices become socially isolated. At least some of the social isolation noted in mentally ill people is because they share society’s judgment of their experience and they have not been given the means to cope with or respond to the voices. Due to this judgment and a dearth of skills to address the voices, mentally ill persons often stigmatize themselves as readily as anyone else.
“Hearing voices” is not as uncommon as contemporary people might think. It is not necessarily limited to persons with mental illness or those in the throes of a psychotic episode. Ancient and traditional cultures valued voices. The Old Testament and other ancient literature are full of references to voices and visions, which were taken quite seriously, by those who experienced them. Jesus heard voices, Joan of Arc heard voices, Ghandi heard voices. Carl Jung heard voices. So did Florence Nightengale and Winston Churchill. Anthony Hopkins still hears voices. This list is long and would be longer still if all who heard voices would be willing to admit it. A large study of 15,000 people living in Baltimore discovered that 2.3% regularly heard voices on a frequent basis. (Tien, 1991) Other studies suggest that 10 to 15 % of respondents acknowledge hearing voices on an occasional basis. (G.H.V.N. FAQs2, 2006) Another study indicated that approximately 4% of the population regularly experience voices. (Nelson, 1997)
Despite the typical professional assumption among mental health workers that hearing voices is conclusive evidence of psychosis and a probable indicator of severe mental illness, it seems extreme to me to label a phenomenon pathological that 10 to 15% of the population admit experiencing. My own rule of thumb is that if the other major elements of psychosis such as delusions, thought disorders, or lack of insight are absent or understandable, given the content of the voices, the person is not suffering from psychosis or a major mental illness. The voices are more likely a Dissociative phenomenon in which the integrative function of the psyche has been disrupted. Usually this happens because the psyche was subjected to an event or series of events whose impact overwhelmed an individual’s repertoire of coping strategies.
Most persons struggling with voices that I have known and with whom I have worked fall into this latter group. Their voices are an important resource, which have the potential, if handled appropriately, of enriching and deepening the person’s life. Therapies, which identify them as pathological and attempt to shut them down through drugs or other mechanisms of control offer short term comfort to the Ego in exchange for a long term potential of significant growth. Most voices, whether they be benign or antagonistic, reflect unintegrated aspects of the self and thus a potential gift. Some voices are not of the self, but are the introjected presence of significant others who have had a deep, disruptive and as yet unresolved impact on the person’s psyche. Their presence is an ongoing reminder of a hurtful relationship and consequent wounds still in need of healing. As such, these voices are also a gift.
Jamie, a client I once worked with, had been hearing voices most of her life. She was depressed, anxious and embarrassed because she believed the voices were clear evidence that she was insane. Even though she was successful in school and able to hold down a responsible job, she felt like an imposter with an enormous shameful secret. Her goal in therapy was to get rid of the voices and be normal. Ultimately, she achieved that goal, but the path was unexpected and paradoxical. The “normality” she achieved was far different and richer than what she had imagined.
She had to begin by surrendering her conviction of insanity. Instead of seeing herself as the victim of a major mental illness, she came to see herself as presiding over and responsible for a community of unacknowledged hurts, disowned potentials and polarized emotions that over the years had evolved into autonomous and highly verbal ego states. As she learned to acknowledge, listen to and eventually even love them, they became part of her and she became a very different woman. After gathering the voices into herself Jamie became more self aware and emotionally stronger than the great majority of people who have never had the experience of voices or never learned to embrace those voices that they did have.
Whether the person hearing the voices fits the criteria for a major mental illness or not does not make a significant difference in the experience of voices or how best to respond to them. Unless the mentally ill person is decompensated to the point where communication or clear thinking is not possible, working with the voices is one of the most constructive options available. Some observers say that among those with a diagnosable major mental illness, such as Schizophrenia, Bipolar Disorder, Severe Depression or Dissociative Identity Disorder, negative voices tend to predominate over benign and that in the rest of the population benign voices tend to predominate. Others claim the proportion of negative to benign voices is approximately the same in all populations. Unlike the patient population, the non-patient population was not afraid of the voices and less distressed by them. (Romme, 1993) All populations benefit from taking the voices seriously and responding to them constructively, instead of attempting to resist or deny them.
Persons with severe mental illness and PTSD have a higher incidence of voices than the rest of the population. About 50% of those with schizophrenia hear voices, 25% of those with affective psychosis and about 80% of those with dissociative disorder. (Coupland, 2003) Also 65% of combat veterans with PTSD report hearing voices. (Holmes, 1995)
Probably, this is because their mental illness and/or trauma impair the psyche’s ability to integrate and modulate disparate aspects of mental function. Among those with whom I have worked, their negative voices are much more aggressive than the general population. These negative voices often express fixed and bizarre delusions that are at the extreme end of the rational/irrational continuum. In their delusions, disordered thinking and lack of insight they seem to embody the most dramatic elements of the individual’s psychosis. These can have a very severe disabling impact and often the best short-term solution is an antipsychotic medication that will diminish or silence the voices. Some individuals, however, cannot tolerate these medications and are left with the painful and frustrating choice of a life diminished by voices or a life diminished by medications. Moreover 30% of those who take antipsychotic medications experience relatively little diminishment of the voices. In my estimation nearly all of the above individuals would benefit from an opportunity to learn how to work with the voices to reduce their impact though enhanced internal communication and awareness.
At Royal Avenue voices are a very real experience for many if not the majority of our residents. To understand and effectively support the participants in our program, it is important that we appreciate the impact of this phenomenon. These voices are often a dominant factor in determining the quality and direction of the lives of those who experience them.
One resident, Sadie, lives with a voice that claims to be her mother. It sounds like her mother. It acts like her mother, sometimes helpful, but usually critical. This voice is so real to Sadie that when her mother died recently, Sadie didn’t believe it because she was certain that she was talking to her mother every day telepathically. It’s easy to see how this voice could have a major impact on Sadie’s life. Imagine that your mother followed you everywhere you went, observed everything you did, and even knew what you were thinking. Then she would proceed to tell you exactly what she thought about it all. This is Sadie’s dilemma. It’s enough to make a person crazy. An internal mother like this is extremely difficult to ignore and impossible to hang-up on.
Besides being surprisingly common, voices can be surprisingly real, as real to the hearer as any external conversation. Brain scans of persons hearing voices demonstrate activation of the speech area of the brain. (Goleman, 1993) This means that the voices are not an imaginary experience. It’s quite understandable that persons with voices might be confused or uncertain whether the source of the voice is external or internal. I have noticed that DID populations are much more likely to identify voices as internal phenomena than are schizophrenics who are more inclined to externalize the source of their voices. This is probably because schizophrenics are more prone to delusions and disturbances of thought than are those who suffer from DID.
John and others in our program readily admit that they have a hard time discerning whether they are hearing internal or external others saying things to them. This can lead to socially awkward situations which increases their inclination toward withdrawal. Others like Vince, whose voices are mean spirited and demeaning, will sometimes think that the comments were made by external others in their environment and will become aggressive toward them in reaction to the perceived provocation. Vince will calm down after he has been assured that the latest insult was internally generated and there is no need to retaliate by striking out.
Audible voices that sound real to the hearer beg for some kind of explanation. In order to reduce the cognitive dissonance caused by the experience, the psyche will often quickly generate a delusion explaining the source of the voice. This is true especially for non DID voice hearers with a major mental illness. “The tv is talking to me.” “The CIA has implanted a chip in my brain through which they broadcasting instructions to me.” Or, “My hand (or some other part of the anatomy) is talking to me.” Moreover, voices also beg for an explanation of their source which can lead to various systems of explanation, some of which can interfere with the hearers willingness or ability to work with the voices. The mainstream psychiatric response, that it is just a hallucination, which must be quashed or ignored, is very destructive in this regard. The common religious response that the voices are demonic can do even more harm. This will inevitably increase the hearer’s fear of the voice and if the voice buys into this religiously inspired delusion, which some of the more antagonistic voices may do, it becomes much darker and far more difficult to work with.
Although many voices sound just like someone in the room saying something to you, not all voices are experienced in this fashion. Sometimes the voices are experienced as anyone would experience their own thoughts, except that the thought comes from some other source than the ego itself. Whether it is an audible voice or an autonomous thought, the hearer does not make it happen and has no idea what will be said next. Sometimes the voice is actually many voices. They may sound like the conversational buzz heard at a cocktail party with no reference to the hearer at all. Or they may be having a group discussion about the hearer, usually commenting on the individual’s various shortcomings.
At one end of the spectrum some voices are focused on a single theme and have very little personality structure. At the other end, voices may seem to emanate from a complex personality which has a name and sense of personal history as well distinct personal reality such as Zoltan the emissary from Jupiter, or Princess, the talking unicorn.
Sometimes voices begin in childhood and are life long companions. Others begin in adulthood. Trauma is almost always a factor in their origination. The voices that begin later in life are usually easier to resolve.
I know from my own experience as a therapist that the resolution or integration of voices is possible. I also know that it was a very challenging and time consuming process that required considerable individual therapy. A different approach has recently been developed in England and the Netherlands that uses a group process whose goal is not the integration of voices, but helping people learn how to cope with their voices more effectively. Here in Eugene, Jonathan Schwartz has been running a “Coping With Voices” group at LCMH and Ron Unger is about to start a similar group at the Laurel Hill Center. An effective approach to voices, whether through group or individual work, is dependent upon several fundamental premises.
First, if the voices are so intense that the person cannot function or they are irresistibly commanding self-destructive behaviors, antipsychotic medication may be required before any effective work can be done. Also effective work is usually not possible if the person is going through a severe psychotic decompensation, especially if a delusional system or thought disorder blocks the possibility of forming any kind of therapeutic alliance. Also if insight is so lacking that the individual doesn’t see that there is a problem or if the person is convinced that there is nothing that can be done about the problem any attempt at intervention will probably be fruitless. A further exclusionary criterion is the continued use of heroin, amphetamines, etc., or large amounts of alcohol.
Marcia had two principal voices, God and the devil. God was largely comforting and made many predictions and promises to her including one that He was going to punish this writer for making a decision Marcia didn’t like. The promises were seldom kept and the predictions never came true, but Marcia continued to listen carefully to whatever God told her. As might be expected the devil was often mean and aggressive and would say terrible things to her about herself. She was quite frightened by the devil. But, like God, the devil also supported ego level desires which when she acted upon them she would explain by saying, “the devil made me do it” and sincerely mean it. Although no effort was made to engage Marcia in therapy regarding these voices, I doubt that much would have been achieved given their delusional supportive structure and their ego syntonic messages. Accepting that they were just internal aspects of herself would have been extremely threatening and costly to the ego.
The acceptance of voices as internal aspects of the self is not an awareness that comes easily for many voice hearers. Nor is it necessary in order to begin working effectively with the voices. What is necessary is a willingness to consider the possibility that there is a better way to deal with the voices than trying to shut them out or control them. Strange as it may seem, voice hearers are more willing to consider this option than most mental health professionals. In fact, the “Hearing Voices” movement in Europe was grounded in voice hearers’ own life experiences and what they discovered worked best in helping them learn to live productively with the voices. The first lesson they learned was that trying to shut the voices up was not productive. It seems to be a rule of thumb in the psyche that resistance energizes that which is resisted.
They also learned that agreeing with the voices or doing whatever the voices commanded was not productive. The voices were frequently wrong in their assertions about the individual, or others in the person’s life. Their predictions, even when stated with great authority, as in Marcia’s case, seldom came true. Worst of all, many of the things they commanded were patently harmful to the hearer or others. These commands, technically known as “command hallucinations” can feel almost irresistible. Sometimes the commanding voice won’t be irresistible, but it will threaten to punish the hearer if its command isn’t followed. One typical punishment is internally caused severe pain such as headaches.
Another insight that came from seriously listening to voice hearers is that some voices are genuinely benign. Others are both benign and profoundly wise. In my work as a therapist, finding an internal wisdom figure such as this was like finding pure gold and served as a powerful asset in the therapeutic process. Making the most of a resource such as this and the pitfalls involved in depending upon it is a whole article in itself. Suffice it to say that the ancient belief in angels or indwelling divine presence is probably well grounded in a healthy inner connection to just such a voice.
A central assumption of the “Hearing Voices” movement, and validated in my own experience as a therapist is that all of the voices, the good, the bad and the ugly, must be heard. The key issue is the stance the ego takes in listening to them.
Unthinking surrender to the voices will almost always be destructive and often disastrous. The negative voices are driven by hurt, fear and anger. The perspective toward life they engender is controlling, rigid and paranoid. Even if they were not pushing the ego toward acting in accord with their point of view, their way of seeing the self and the world is deeply distorted and limiting. In most instances they tend to be profoundly judgmental of the ego and external others as well. They tend to continually erode what little confidence the ego has with an unremitting shame and guilt inducing commentary the hearer can’t ignore. The hearer who already feels insecure and odd, simply because of the existence of the voices, is further diminished by what they have to say. The behaviors they encourage or command invariably involve either attack or withdrawal. More often than not, the attack is toward oneself. When the ego acquiesces the pressure from the voices will often ease temporarily. However, a new marker will have been established. An action the ego would not have considered before giving in to the voice, is now within the realm of plausible action. Voices that push for profoundly self destructive or even suicidal behavior do not usually consider themselves at risk for the consequences of such behaviors.
Mark has put up an epic battle against his various negative voices. He refused their commands and argued vociferously and loudly against their demeaning commentaries. Since one of the voices was his mother this made the struggle all the more poignant and painful. These arguments would be so loud at times that they would disturb the other residents in the shelter where he lived. Mark was clearly a good man fighting for his honor against an intractable foe. The battle was never won. The more energy Mark put into the battle, the more energized the voices became. Medication and a calm, protective environment helped reduce the intensity of the struggle, but the struggle goes on. Mark lives a socially withdrawn, limited life far removed from his true potential. There is hope, however. Mark will soon be joining a “Coping With Voices” group. Perhaps there, he will learn an entirely different way to approach this dilemma.
Benign voices are obviously easier to live with, but they are not necessarily constructive companions. They will often fuel grandiose assumptions, which may help compensate for the demeaning commentaries of negative voices, but lead to foolish choices and self-destructive behaviors. They may speak with an air of great authority as if they had special knowledge, which will be very impressive to the ego, but often turn out to be wrong. The accuracy of their knowledge about the person’s inner thoughts and needs, can persuade the person that they have equal perspicacity in their perspective on external persons and events. Like an indulgent caregiver, they often try to “help” by helping the person avoid hard truths and giving it permission to engage in self-soothing or self-aggrandizing behaviors that ultimately make matters worse.
There is a kind of helper voice that I mentioned previously which could best be known as a “Wisdom Figure.” Unlike some of these others it is deeply loving, but it never sugar coats reality. It makes clear that it is in the service of the entire psyche. It will not help in diminishing or removing any voice. Rather, it will help the ego listen to and understand what is driving the voices and show the way to ultimate integration. This extraordinary source of wisdom and healing is far more common than most contemporary people would imagine.
Whether this resource is used or not in trying to help a person respond constructively to voices, its perspective is invaluable. The healing process begins with acceptance and a commitment to truth. This is one of the initial and most powerful gifts that a “Coping with Voices” group can offer. Here the voice hearer can speak frankly with others who really understand without fear of stigma or judgment. Just this, is a momentous life change. After so many years of struggle, isolation and shame, it has finally become possible to be known, heard and respected. Obviously, this can happen in individual therapy, but the group context, if well run, can enhance the experience.
The next step in the healing process involves the dawning realization that no matter how the voices may identify themselves they are all part of the same psyche including the ego itself. However primitive, distorted or alienated they may be, they are part of oneself and at their core a gift, although discerning and integrating the gift may take a great deal of time and energy.
Once this truth is accepted and the hearer is ready to explore the inner life through the agency of these voices, resisting the voices is slowly replaced by learning to listen to them in a way that breaks down the divisions and polarization between ego and voice(s). This listening seeks to understand the perspective and needs of the voice. It neither agrees, nor disagrees with the voices’ commentaries, but is very interested in why they say what they say and what gave rise to them. It is respectful and nonjudgmental. It truly wants to know. A hearer taking this path may choose not to follow the voices’ advice or commands, but will explore as deeply as possible the fundamental intent behind the advice or command. The intent will almost always involve some kind of self protective strategy.
In a nutshell a voice hearer committed to this path will neither acquiesce to nor push away the voice. When the gift within the voice is discerned and welcomed by the hearer, integration will flow naturally in its own time.